Privacy Policy

A Legal Disclaimer

Effective date: 14 October 2026 - Last updated: 14 October 2026

Tournera is a tournament-management platform operated by HINNTS Consultancy Services Private Limited (“Tournera”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, share, and protect information when you use Tournera.

For privacy questions, contact:

Tournera Support
Email: tournera.support@hinnts.com
Address: Bengaluru - 560068

Privacy Policy - The Basics

1. Information we collect
Depending on how you use Tournera, we may collect:

Name, email address, mobile number, password, and organisation ID.
Country, state, city, profile, role, and account information.
Player, organiser, academy, association, and organisation details.
Tournament registrations, event selections, eligibility information, and participation history.
Ownership claims, verification records, supporting explanations, and audit history.
Messages, support requests, and communications with Tournera.
Device, browser, IP address, login activity, security events, and technical information.
Information provided by an authorised organisation or organiser when creating or managing a player or organisation record.

2. Google Sign-In data
When you choose Google Sign-In, Tournera requests only the basic OpenID Connect information required to create or access your Tournera account:

Google account name.
Google account email address.
Google account profile identifier.
Email verification status and basic profile information made available by Google.

We use this information only to:

Create or identify your Tournera account.
Authenticate you securely.
Associate your Google account with the correct Tournera user account.
Prevent duplicate or fraudulent accounts.
Display your account identity within Tournera.

Tournera does not sell Google user data, use it for targeted advertising, or use it to determine creditworthiness or lending eligibility.
Tournera does not use Google user data to train or improve general-purpose or non-personalised artificial intelligence or machine-learning models.
Tournera’s use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
Tournera does not request access to your Gmail inbox, Gmail messages, Google Drive files, contacts, or calendar through Google Sign-In.
3. Email delivery
Tournera may use a HINNTS-controlled email service or mailbox to send account verification, password-reset, registration, ownership, and other service-related emails.
This email service is used to send Tournera communications. Tournera does not read or access the private inboxes of users who use Google Sign-In.
4. How we use information
We use information to:

Create, authenticate, and secure accounts.
Provide tournament registration and management services.
Manage players, organisers, academies, associations, and organisations.
Process ownership and verification workflows.
Send service notifications and security communications.
Respond to support requests.
Detect abuse, fraud, duplicate accounts, and unauthorised access.
Maintain audit records and registration history.
Improve the reliability, security, and usability of Tournera.
Comply with legal obligations and enforce our Terms of Service.

5. How we share information
We do not sell personal information.
We may share information only when necessary:

With the organisation, organiser, academy, association, or tournament participant involved in the relevant Tournera workflow.
With service providers that host, secure, maintain, or operate Tournera.
With email delivery providers for sending requested service communications.
To investigate security incidents, fraud, abuse, or unauthorised access.
To comply with law, legal process, or valid governmental requests.
In connection with a merger, acquisition, restructuring, or sale of business assets, subject to appropriate protections.

We do not transfer Google user data to advertising platforms, data brokers, or information resellers.
6. Public and shared information
Some information may be visible to other users when required for a tournament, academy, association, organisation, registration, directory, or ownership workflow.
We aim to limit public information to what is necessary for the relevant feature. Users should not submit information that they are not authorised to share.
7. Data retention
We retain information for as long as reasonably necessary to:

Provide Tournera services.
Maintain account and registration history.
Complete ownership and verification audits.
Prevent fraud and protect platform security.
Resolve disputes.
Meet legal, accounting, and regulatory obligations.

When information is no longer required, we delete, anonymise, or securely archive it according to our operational and legal requirements.
Some audit, security, transaction, and registration records may need to be retained even after an account is disabled or deleted.
8. Security
We use reasonable technical and organisational safeguards, including:

Encryption in transit where supported.
Password hashing.
Access controls and role-based permissions.
Secure authentication tokens.
Login and security monitoring.
Restricted administrative access.
Backup and recovery controls.

No internet service can guarantee absolute security. You are responsible for protecting your password and notifying Tournera Support if you suspect unauthorised access.
9. Your choices and rights
You may request:

Access to your personal information.
Correction of inaccurate information.
Deletion of your account or eligible personal information.
Information about how your data is used.
Disconnection of Google Sign-In from your Tournera account.

You may also revoke Tournera’s Google access through your Google Account security settings. Revoking access may prevent Google Sign-In from working until you reconnect the account.
To submit a request, email tournera.support@hinnts.com from the email address associated with your account. We may need to verify your identity before completing a request.
10. Children and parental responsibility
Tournera is not directed primarily at children under 18. Where tournaments involve minors, a parent, guardian, organiser, or authorised organisation may provide or manage information in accordance with applicable law and the relevant tournament process.
11. International processing
Tournera and its service providers may process information in countries other than the country where you live. We use reasonable safeguards for international processing and protect information according to this Privacy Policy.
12. Changes to this Privacy Policy
We may update this Privacy Policy when Tournera’s features, data practices, or legal requirements change. We will update the “Last updated” date and provide additional notice where appropriate.

Contact

For questions, complaints, or privacy requests:

Tournera Support
tournera.support@hinnts.com
Bengaluru - 560068